Who are we?(company introduction)

CHEM & MAX Co., Ltd. manufactures surface treatment chemicals and supplies basic raw materials. It was established in May 2006. Since its founding, CHEM & MAX manufactures and exports surface treatment chemicals required for electronic components such as semiconductors and PCBs. Other basic raw materials supply high quality products of domestic and overseas companies to Korea and overseas. In addition to the surface treatment chemicals related to electronic components such as semiconductors, the company plans to expand its business to chemicals business such as LCD, Solor Cell, and other metal treatment agents. CHEM & MAX will continue to make efforts to develop various surface treatment chemicals and develop various export markets.

Payment

• We only accept the payments through the PayPal.

SHIPPING

• Product will be shipped immediately within 2 business days after the payment except the weekends in South Korea.
• All products will be shipped by Registered Mail of Korea Post with Tracking Number.
• Your shipping address registered on account must be updated. Shipping out to wrong address due to outdated address on your account is customer’s responsibility. Please notify us with updated information before we ship out the product.
• The weather condition and Customs issue of your country might delay the shipping time.
• When we ship Expedited International Shipping, we ship by EMS or DHL depending on destination and country.
  The estimated delivery time is as below.

CUSTOMS & DUTY

• When product is shipped via EMS or DHL, we can't declare lower value according to shipping policy of EMS or DHL.
• Only the actual price must be declared. Therefore, even if you ask us for declaring lower value, we can't declare lower value.
• Customs taxes will be levied on buyer's side. Please be aware of this notification.
• We are not responsible any applicable Customs charge, taxes and duties. These fees are not included in the product price or shipping cost.
• Please check with your country's Customs office to determine what these additional cost will be prior to bidding or purchase.

RETURN

• All returns must be sent within 14 days after receipt of your product.
• All returns should be previously discussed and agreed upon with us. Please contact us if you have any problems. We will do our best for your satisfaction.

• If you receive faulty product,
• Please contact us immediately with the picture or video of the faulty product.
• When you return faulty product, please include the original receipt in your return package or add a note with your user name.
• After receipt of return product, within 3 days (business day) we would resend you a new product or give you a full refund. Also we will pay the return shipping cost.
• If you change your mind for your purchase,
• You can return products for refund within 14 days, but you must pay return shipping cost.
• When you return for a refund must be unopened and in new condition, in their original boxes including all packing material.
• This case, after receipt of return product, within 3 days (business day) we will refund except shipping cost we paid when we sent the product to you.